Terms and Conditions
Effective Date: January 2026
Acceptance of Terms
By accessing this website or using the services of First Response Plumbing, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.
Services
First Response Plumbing provides residential and commercial plumbing services throughout the Metro East St. Louis area. All services are subject to availability and may vary based on location, scope of work, and scheduling.
Estimates and Pricing
All estimates are based on the information available at the time of evaluation. Final pricing may vary depending on actual conditions discovered during service. We strive to provide honest, upfront pricing and will communicate any changes before proceeding with additional work.
Emergency Services
Emergency services may be subject to additional fees depending on time, availability, and nature of the service. Customers will be informed of any applicable charges prior to service when possible.
Payment Terms
Payment is due upon completion of services unless otherwise agreed in writing. We reserve the right to require deposits for certain jobs. Accepted payment methods will be communicated at the time of service.
Cancellations and Rescheduling
Customers are asked to provide reasonable notice for cancellations or rescheduling. Failure to do so may result in a service fee.
Permits and Compliance
Where required, First Response Plumbing will obtain necessary permits and ensure work complies with applicable local and state codes. Customers agree to provide access and necessary approvals to complete such requirements.
Customer Responsibilities
Customers agree to:
- Provide safe and reasonable access to the work area
- Disclose known plumbing issues or prior work
- Ensure pets and hazards are secured prior to service
First Response Plumbing is not responsible for delays or complications caused by restricted access or undisclosed conditions.
Liability
First Response Plumbing will perform all services with reasonable care and professionalism. However, we are not liable for:
- Pre-existing conditions or hidden damages
- Delays caused by factors beyond our control
- Secondary damages not directly caused by our work
To the fullest extent permitted by law, liability is limited to the cost of the services provided.
Warranty
We stand behind the quality of our workmanship. Warranty terms may vary depending on the service provided and materials used. Specific warranty details will be provided at the time of service.
Insurance Work
We may assist with documentation for insurance-related repairs; however, we are not responsible for claim approvals, coverage decisions, or payments made by insurance providers.
Website Use
All content on this website is for informational purposes only. Unauthorized use, reproduction, or distribution of website content is prohibited.
Changes to Terms
First Response Plumbing reserves the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date.
Contact Information
First Response Plumbing
618-631-4898
