Effective Date: January 2026

1. Introduction

First Response Plumbing is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

  • Name

  • Phone number

  • Email address

  • Service address

  • Any details submitted through contact forms or service requests

Non-Personal Information

We may also collect non-personal data such as:

  • Browser type

  • IP address

  • Pages visited on our website

  • Date and time of visits

3. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and service requests

  • Schedule and provide plumbing services

  • Communicate with you about your service

  • Improve our website and customer experience

  • Send updates or promotional information (if applicable)

4. Sharing Your Information

First Response Plumbing does not sell or rent your personal information. We may share information only when necessary to:

  • Provide services requested

  • Comply with legal obligations

  • Protect our rights and property

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and analyze website traffic. You can choose to disable cookies through your browser settings.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is 100% secure.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

8. Your Rights and Choices

You may request to:

  • Access the personal information we have about you

  • Correct or update your information

  • Request deletion of your data, where applicable

To make a request, please contact us using the information below.

9. Children’s Privacy

Our services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

First Response Plumbing may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

11. Contact Information

First Response Plumbing
11 E Elm St
Alton, IL
618-631-4898

Call Us Today

We Service Madison County, St Clair County, Macoupin County, Jersey County, Monroe County, and Green County in Illinois